FAQ

Who are you?

Black Queen Things by Kayarize is a lifestyle brand created for Black women who lead with authority and grounded grace.

We design intentional pieces that honor heritage, self-possession, and modern softness—made for women who know who they are and move accordingly. Each collection is rooted in meaning and longevity.

Black Queen Things exists to reflect—not define—the power, composure, and lived wisdom of the women who wear it.

Are you a black owned company?
Yes we are.  Here is more about us 

Are online transactions secure?
Yes.

Kayarize is powered by Shopify and is certified Level 1 PCI DSS compliant. 

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.

When will I receive my order?
In the US you will receive you order in 5-10 days.  International orders take 7 or 20 days depending on the shipping method you select at checkout.  

Do you ship Internationally?
Yes we do! You are responsible for any additional duties and taxes on delivery, and we do not issue refunds if you refuse to accept the delivery.

What if I need to return or exchange something?
See our refund/exhange policy.

Do you ship to my country?
Yes. We deliver your order to you wherever you are. Here are our worldwide shipping rates.  Duty and taxes for locations outside the US are not included in our prices. Please check with your local customs for this information.

How do I get in touch with you?
Here is our contact information.  In addition, you may direct message us via Instagram, Facebook messenger, or the chat on the bottom right of your screen. Use whatever method is convenient for you.  We reply very quickly.